Shipping policy
Australian Shipping Policy
Effective Date: 15/10/2024
At Boso Speed Shop, we are committed to providing our customers with the best shopping experience possible. Below is our shipping policy, designed to ensure you receive your order promptly and efficiently.
Shipping Locations: We currently only offer shipping to addresses within Australia. If you require international shipping, please contact us directly for options.
Shipping Methods: We offer several shipping options for your convenience:
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Standard Shipping:
- Estimated Delivery: 3-7 business days
- Cost: Free for orders over $150, or a flat fee of $10 for orders under $150.
-
Express Shipping:
- Estimated Delivery: 1-3 business days
- Cost: $15/TBA.
Processing Time: All orders are processed within 5-7 business days. Orders placed after 3pm or on weekends/public holidays will be processed on the next business day.
Tracking Your Order: Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order through the carrier's website.
Delivery Issues: If you have not received your order within the estimated time frame, please contact our customer service team at [Insert Contact Information]. We will assist you in resolving any delivery issues.
Incorrect Address: Please ensure that the shipping address provided is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is an error in your shipping address, please contact us within 48hrs of placing your order.
Damaged or Lost Items: In the unlikely event that your order is damaged during shipping or is lost, please contact our customer service team within 7 days. We will work with you to resolve the issue as quickly as possible.
Contact Information: For any questions regarding our shipping policy, please reach out to our customer service:
- Email: info@bosospeedsshop.com
- Phone: 0401 695 102
Thank you for choosing supporting us here at Boso Speed Shop. As we are a small business we greatly appreciate your support and look forward to serving you!